Privacy Policy 99cuci

1. Introduction and Scope of This Policy

99cuci ("we", "our platform") is an online gaming platform that operates under international licensing, offering slots, live casino, sports betting and poker services to players in Malaysia. This Privacy Policy applies to all users who register, use or access any part of the 99cuci platform, including the official website at 99cuci.one and all related communication channels.

This policy has been prepared in line with internationally recognised data protection principles, including the licensing requirements that govern our operations. We recognise that your personal information is valuable and sensitive, and we take full responsibility for handling it with care.

2. Categories of Information We Collect

During the registration process, ongoing use and financial transactions, 99cuci may collect the following information:

• Identity information: Full name, date of birth, identity card number (MyKad) or passport, nationality and gender.
• Contact information: Email address, mobile phone number and postal address (if required for verification).
• Account information: Username, password (stored in encrypted form), login history and account activity logs.
• Financial information: Payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto), deposit history, withdrawals and transaction records. We do not store your full credit card details or e-wallet passwords.
• Technical information: IP address, device type, operating system, web browser, cookie data and navigation history within our platform.
• Gaming information: Betting records, game history, winnings, losses and platform usage patterns.

3. Purpose of Using Personal Information

Information collected is used solely for legitimate and necessary purposes, including:

• Processing account registration and verifying your identity in accordance with the KYC (Know Your Customer) requirements of our international licensing.
• Processing deposits and withdrawals through the payment method you choose, with withdrawal processing times between 30 minutes and 3 hours.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending notifications related to transactions, account security updates and policy changes that affect you.
• Ensuring compliance with responsible gambling regulations, including age verification (21 years and above) and detection of at-risk gambling patterns.
• Preventing fraud, money laundering, account hacking and unlawful activity on the platform.
• Improving the user experience, analysing platform usage and developing better new features.

We will not use your information for purposes unrelated to platform operations without obtaining your consent first.

4. Sharing Information with Third Parties

99cuci respects your privacy and only shares personal information in the following limited circumstances:

• Payment service providers: Required transaction information is shared with e-wallet providers and banking services (Touch 'n Go, DuitNow, FPX and others) to process your payments.
• Gaming software providers: Minimum technical data necessary is shared with licensed game providers to ensure proper game functionality.
• Regulatory authorities: When required by licensing bodies or law enforcement agencies based on a court order or lawful investigation.
• Security services: Fraud prevention and cybersecurity service providers who are bound by strict confidentiality agreements.

All third parties that receive your data are required to comply with security standards equal to or higher than our own.

5. Your Rights as a Data Subject

As a 99cuci user, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right of rectification: If your information is inaccurate or outdated, you have the right to ask us to correct it.
• Right of erasure: You may request the deletion of your personal data, subject to the minimum record retention obligations set by our licensing.
• Right to object: You may object to the processing of your data for certain purposes, such as marketing communications.
• Right to restriction: In certain circumstances, you may ask us to limit the processing of your data while a dispute is being resolved.

To exercise any of the above rights, please contact our customer support via live chat or email at [email protected]. We will process your request in accordance with the identity verification procedures in place.

6. Use of Cookies and Tracking Technologies

The 99cuci platform uses cookies and similar tracking technologies to improve the user experience. There are three categories of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication, session security and language preferences. These cookies cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform so we can improve it. Data collected is anonymous.
• Functional cookies: Store your preferences such as language selection and display settings for convenience on future visits.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of certain parts of the platform.

7. Data Security Measures

We implement various technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure:

• SSL/TLS encryption for all data transmission between your device and our servers.
• Passwords are stored in irreversible hashed form.
• Strict internal access controls — only authorised staff may access user data.
• Continuous security monitoring and periodic system audits.
• Tested incident response procedures to handle any data breach.

In the event of a security breach affecting your data, we will notify you within a reasonable period and take immediate steps to contain and remedy the situation.

8. International Data Transfers

As a platform operating under international licensing, your data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that:

• Data transfers only take place to countries or entities that have equivalent or stronger data protection standards.
• Appropriate data transfer agreements are in place to ensure ongoing protection for your personal information.
• Foreign service providers are bound by the same confidentiality and security obligations as those that apply in Malaysia.

9. Child Protection and Age Restrictions

The 99cuci platform is strictly for users aged 21 and above only. We do not intentionally collect or process the personal information of underage individuals. Our identity verification process is designed to ensure that only eligible adult users can register and use our services.

If we find that personal information of a minor has been collected unintentionally, we will promptly delete that information and close the account in question without delay.

10. Amendments and Updates to This Policy

99cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or relevant legal changes. When significant changes are made:

• The "Effective Date" at the top of this page will be updated.
• A notice of the changes will be displayed prominently on our website.
• For material changes, an email notification will be sent to registered members.

Continued use of the platform after changes take effect means you accept the updated version of the policy. We recommend you check this page from time to time to stay informed.

11. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Live chat: Available 24/7 directly through the 99cuci platform in Malay and English.
• Email: [email protected]

We will endeavour to respond to all privacy-related enquiries within a reasonable time. For formal requests relating to data protection rights, identity verification may be required before we can proceed.